FAQs
Have a question?
Here are some of the most common things our clients want to know.
- How far in advance should I place my order?
- Can I change my order?
- What is PCC’s cancellation policy?
- Do you have a minimum order?
- What are your hours of operation?
- Do you charge for delivery?
- Does Philadelphia Catering Company provide plates, napkins, & utensils?
- Can Philadelphia Catering Company provide full service for a formal event?
Your Questions Answered
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How far in advance should I place my order?
One to two weeks in advance is ideal. Since our food is created from scratch, all orders must be placed by 2:00 pm, three business days before your order date. We will do our best to accommodate last-minute orders. Once your order is placed you can rest assured your service will not be compromised because of overbooking.
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Can I change my order?
Yes – you can change your order anytime up to 2pm, three business days before your order date. We will do our best to accommodate any menu changes less than three business days, but it may not be possible.
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What is PCC’s cancellation policy?
CAN I CANCEL AN ORDER?
Orders can be cancelled anytime up to 2pm, three business days before your order date. Orders cancelled within 3 business days of the order date will be charged a 30% cancellation fee. Orders cancelled within 1 business day of the order date will be charged in full. Special orders (items not on our regular menu) will require 5 business days’ notice for cancellation without fee. Orders must be cancelled during normal business hours – Monday thru Friday 7am to 5pm. Cancellations after hours will be accepted the next business day.
WHAT ABOUT RAIN & SNOW?
Our standard cancellation policy applies. We will prepare and deliver your order regardless of weather conditions. We will do our best to notify customers of impending weather situations, so you may make a timely decision to cancel, however this is not always possible. It is the customer’s responsibility to monitor weather situations and ultimately decide to cancel or accept the risk of possible cancellation fees. Please plan ahead.
HOW DO I CANCEL AN ORDER?
Orders more than 3 business days ahead may be cancelled anytime by calling or emailing us. Within 3 business days of your order date, cancellations must be made by phone during business hours Monday thru Friday, 7am to 5pm. We will subsequently confirm your cancellation via email. Please note – Monday orders must be cancelled by 2pm on the previous Wednesday.
WHAT ABOUT LARGE EVENTS?
A non-refundable deposit is required 30 days in advance of your event date, to hold it for you. Large events must be cancelled at least 7 business days in advance. Events cancelled within 7 business days will be charged in full. Please see your event quote for specific cancellation details.
WHY ARE YOU CHARGING ME FOR CANCELLING?
Three days before your order date: Work is started on your order, Foods are ordered, delivered and paid for, Orders are invoiced and sent for confirmation and delivery schedules are finalized
Two days before your order date: Supplies are evaluated and alternate suppliers are used to provide any missing items, Significant time is spent planning food and service logistics
At this point we have a 30% cancellation fee. This covers most of the expense we incur – we are able to use some food items to make other orders, but in many cases it can end up as waste. We do not make a profit.
One day before your order date: Foods are prepped, Meats and cheeses are sliced, Composed salads are completed, Rolls are ordered and paid for, Drinks are counted, wrapped, and refrigerated, All necessary disposables are counted and packed
Orders cancelled within one business are charged in full because the order is fully complete. There is very little we can recoup at this point, and it becomes almost a total loss.
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Do you have a minimum order?
Our minimum food and beverage order is $250. Orders under $250 will be charged a $30 service fee. The absolute minimum is a $150 food and beverage order.
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What are your hours of operation?
Philadelphia Catering Company operates Monday through Friday from 7:00 am to 5:00 pm.
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Do you charge for delivery?
The standard delivery fee in our service area is a $25. The delivery fee to University of Pennsylvania is $15. Additional fees will apply outside of our service area and operating hours. In circumstances where adequate parking or loading areas are not available additional delivery fees may apply.
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Click here for our service area and complete list of delivery fees. -
Does Philadelphia Catering Company provide plates, napkins, & utensils?
All orders include delivery, set up and everything needed except the hungry guests.
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Can Philadelphia Catering Company provide full service for a formal event?
We can transform any room into an elegant festive display with flower arrangements, colorful linens and unique buffet table layouts. We can also provide servers, tables and chairs if needed. Call and ask for our event coordinator to discuss further!
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